Privacy Policy
How Dallas TX Drain Cleaning Pros collects, uses, and protects the information you share with us online, by phone, or on-site.
1. Introduction
Dallas TX Drain Cleaning Pros ("Company," "we," "us," or "our") respects your privacy. This Privacy Policy explains what personal information we collect through draincleaningdallastx.net ("Website") and when you call, text, or book drain and sewer services with us, how we use it, and the choices you have.
By using our Website or contacting us to request service, you agree to the practices described in this Privacy Policy and our Terms & Conditions.
2. Information We Collect
| Category | Examples |
|---|---|
| Contact details | Name, phone number, email address, service address |
| Service details | Description of your plumbing issue, property type, photos you choose to share |
| Communications | Call recordings or notes, SMS messages, emails, and form submissions |
| Technical data | IP address, browser type, device type, pages visited, and referring website, collected automatically via cookies and similar technologies |
| Payment information | Processed securely by our payment provider; we do not store full card numbers on our systems |
We collect this information when you fill out our online estimate or contact form, call or text our office, chat with us, or when a technician records job details during a service visit.
3. How We Use Your Information
- Respond to quote requests and schedule service appointments
- Dispatch technicians and provide accurate service at your address
- Send appointment confirmations, arrival updates, and invoices
- Follow up on completed jobs and warranty questions
- Improve our Website, marketing, and service offerings
- Comply with legal, accounting, and insurance requirements
We do not sell your personal information to third parties.
4. Calls, Text Messages & Consent
If you provide your phone number through our Website or by requesting service, you consent to receive calls and SMS text messages from Dallas TX Drain Cleaning Pros related to your service request, appointment reminders, dispatch updates, and — if you separately opt in — promotional offers.
7. Data Security
We use reasonable administrative, technical, and physical safeguards designed to protect your personal information from unauthorized access, loss, or misuse. No method of transmission or storage is 100% secure, and we cannot guarantee absolute security.
8. Data Retention
We retain customer and job information for as long as reasonably necessary to fulfill the purposes described in this Policy, including ongoing warranty coverage, accounting records, and legal or tax obligations, after which it is securely deleted or anonymized.
9. Your Privacy Rights
Depending on where you live, you may have the right to request access to, correction of, or deletion of the personal information we hold about you, or to opt out of certain marketing communications. Texas residents may have rights under the Texas Data Privacy and Security Act, and residents of other states may have similar rights under their applicable state privacy laws.
10. Children's Privacy
Our Website and services are intended for individuals 18 years of age or older. We do not knowingly collect personal information from children. If you believe a child has provided us with personal information, please contact us so we can delete it.
11. Third-Party Links
Our Website may contain links to third-party sites, such as review platforms or social media pages. We are not responsible for the privacy practices or content of those external sites, and we encourage you to review their privacy policies separately.
12. Changes to This Policy
We may update this Privacy Policy periodically to reflect changes in our practices or legal obligations. The "Last Updated" date above indicates the most recent revision. Continued use of our Website or services after changes are posted constitutes your acceptance of the updated Policy.
13. Contact Us
Questions about this Privacy Policy or how your data is handled? We're glad to help.
Dallas TX Drain Cleaning Pros
Reach our office directly for any privacy request or question.